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As soon as you received information that you order has been shipped, you can track it by our system connected with the peruvian postal service - SERPOST Peru, please check your information here:

Wants to know if your country have EMS express delivery service, visit this page

All your retail products are Free Shipping? Yes, we currently offer free shipping for all our retail orders worldwide. For wholesalers we apply different conditions, with great discount by even small amounts. So don't miss this oportunnity, no matter how many products do you order, we will send it free, you won't have to pay nothing more, we send your products with insurance, just order, wait for the delivery, and no more worries for you.

What is the delivery time for my product? We worked hard preparing every detail for you at Cusco Stores webpage, so the delivery time is specified in every product, please realize that most of our product are handmade and unique. We don't sotre them in warehouse, they are made as soon as you buy it, so please take in consideration when you buy, the production time of the artisan and being shipped from the heart of theCusco Incas culture.

We care for you and offer the best. We use AIR MAIL service First Class ,for order of more of 2 kilograms we use Air Mail regular, all our order we ship are insured.

If you don’t like the product we can’t exchange it ,is not in our policy. However we can allow refund or exchange in the unlikely event you receive your goods broken, or in torn condition, or is the wrong size or colour please complete the returns procedure stating exactly what the fault is, also attach us in an email a picture from the same day the product is received.

We won’t be responsable nor refund or Exchange the products if your national postal service damaged the package. Please also inform us if you want a refund or replacement and we will contact you , if you wish you can send it back (we won’t provide return postage fees) and we will send you the product that you order by Regular Air Mail. DON’T FORGET TO send it back to us unused and with original packaging within 30 days. No refunds will be available after the 30-day period (since you received your order) has expired.

Refunds will not be available if the returned products have been damaged or altered in any way before arriving to Cusco Stores office, where the package must be sent.

No refunds or returns on custom orders.

All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately five business days to process upon receipt of the item

As a safeguard against potential abuse, CUSCO STORES SRL reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

Exchange and return policies are subject to change without notice.

I realized I wrote a wrong shipping address and didn’t get my order? Can I get refund? No, please take your time to be precise when writing your shipping address. Be sure to indicate the correct mailing address when you are filling out your order form. We won’t refund your payment if you write a wrong shipping address. Cusco Stores SRL is not responsible for items that have not been received due to an incorrect address or change of address.

For any aditional information, please write us at:

Fur Coats are handmade by Skilled ArtisansThese Soft and Warm mittens are handmade in baby alpaca furFur Hats handmade by skilled artisans in baby alpaca skinThese Fashion Alpaca Fur Handbags are handmade by skilled artisansOur Alpaca With Fur Trim Clothing are made in fabric with baby alpaca fur as trimFur Jackets handmade by Cusco Stores in Baby Alpaca FurOur Peruvian Alpaca Hats Chullos are handmade by skilled Cusco Stores artisansHouse Fur Slippers are softness and warmth handmade in Baby Alpaca FurAlpaca With Fur Trim Cardigans are sepecial fashion clothingThese Jackets are made in machine with hand finished in alpaca woolFur Stoles and Scarves are handmade by Cusco Stores ArtisansThese softness and warm Fur Vests are special for winter seasonOur Alpaca Shawls Pashminas are made in machine with hand finished with fine baby alpaca woolThese Alpaca Sweaters are made in machine with hand finishedThese Wool Cardigans are softness and warmth special for winter seasonThese Alpaca Wool Ponchos are made in fabric and yarn of baby alpacaFine Scarves are machine and hand in baby alpaca woolThese Mittens are handmade by skilled artisans in alpaca woolThese capes and ruanas are made in machine with hand finished in special baby alpaca fabric and yarnOur softness and warmth Gloves are handmade in fine alpaca woolOur Children's Apparel mainly are handmade by skilled Cusco Stores artisansThese Apparel Set are made in finest baby alpaca fabric, Fur and Yarn or mixed with themThese Suri Carpets are handmade by skilled artisans in baby alpaca suri fursThese Softness and Warmth Socks are made alpaca woolThese fine fur bedspreads are handmade by skilled artisans in baby alpaca furThese Stuffed Plush Toys are handmade by skilled furrier artisans in baby alpaca fursThese adorable Teddy Bears are handmade in baby alpaca fur, special gift for christmas, mother dayThese blankets are made in machine in baby alpaca and mixed with others fine woolOur Baby Alpaca Fur Rugs are handmade in softness raw material, avaible a lot of rugsThese Alpaca Fur Rug are handmade by skilled Cusco Stores artisans in alpaca huacaya furThese Baby Alpaca Throws are made in machine are soft and warmth, special for travelThese Wool Bracelets are handmade in andean cloth and leatherOur Fabric are made in baby alpaca wool and there are differents qualities to the chooseOur Offer are alpaca Hides Skins in differents qualities and colors dyed or naturalThese Yarns are made in machine differents kind of alpaca woolThese Alpaca Wool Fleece are produced by Cusco Stores in PeruOur Tablecloth are made in machine in andean wool, available differents colors and sizesThese Peruvian Copper Gift are handmade in andean metalThese Andean Dolls are handmade by skilled Women artisans in andean clothThese Andean Ceramic Objects are handmade by skilled artisans and available differents objects specially for the homeThese Musical Instruments are handmade in special wood and bambooOur Andean Key Rings are handmade by skilled Cusco Stores SRL artisansThese Stone Items are handmade by skilled artisans, available differents decor objectsThese Andean Jewelry are handmade by skilled artisans with silver 950 and 925These Andean Gifts & Ornaments are handmade by skilled women artisans in differents raw materialThese Andean Silver Objects are handmade in silver 950 and 925 qualityThese Embroidery Belts are handmade in fine special merino sheel wool These Wool Travelbags are handmade in merino sheep wool and alpacaThese Andean Pipes are handmade by skilled artisansThese T-Shirts are made in finest peruvian cotton called PimaOur Alpaca Fur Pillows are handmade by skilled furrier Cusco Stores SRL artisansThese Wallets are handmade by skilled women artisans in different andean raw materialThese Hide Skins Products are handmade and are special giftsThese Tapestries are handmade in fine merino sheep wool and alpaca, differents sizes and colorsOur Cotton Apparel are made in machine with hand finished in special pima cottonThese Wool Cushions are handmade in special merino sheep woolOur Peruvian Gourds are handmade by skilled artisans, there are differents objects special for giftsThese Fur Cushions are handmade by skilled Cusco Stores artisans in fine baby alpaca furThese Andean Wool Handbags are handmade by skilled women artisansOur Finger Puppets are handmade by skilled artisans in special merino sheep woolThese Chess Set Games are handmade by skilled artisans in stone, pottery and woodThese Soft and Warm mittens are handmade in baby alpaca fur

Address: Calle Mariscal Gamarra No. 912 Wanchac - Exhibition and Commercial Office Cusco - Peru P.O. Box 808 Cusco - PERU

WhatsApp: +51-984786317 | Mobile: +51-984-786317 | Phone: +51 84 403315
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